Items ordered and paid for will ship within 1–2 business days, unless otherwise noted in the description of the product. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped. Shipping costs are based on your delivery address and calculated at checkout.
If you have any problems with your order (not received, not what you were expecting, etc.) please contact us so that we can make it right. We truly want our customers to be happy and will always try our hardest to resolve any situations that come up.
Please keep in mind that medical grade Manuka honey is a natural ingredient and crystallization of this product can occur at lower temperatures, as all honey will do. If you have purchased our Manuka Honey Ointment you may gently warm the tubes for several minutes in a cup of warm water (100-120F) and this will liquefy any honey crystals that may have naturally occurred while in storage.
Damages: If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.